Bombay HC quashes order holding consumer liable for high sim card bill and upholds right to fair hearing

The Bombay High Court overturned a 2017 order, safeguarding a Mumbai resident from an inflated SIM card bill. Bindu Narang was billed almost seven times her fixed plan. The court emphasized that even in swift dispute resolutions, natural justice principles must prevail. It questioned denying Narang the right to cross-examine a witness, deeming it unfair.