Shares of IT major Wipro Ltd could see a strong reaction heading into Friday's trade after its American Depositary Receipts (ADRs) surged as much as 18.5% following an expanded partnership with ServiceNow to scale agentic AI workflows across key enterprise functions, including IT, HR, procurement, and cybersecurity.
In a press release, Wipro said the collaboration will combine Wipro Intelligence™, its suite of AI-powered platforms, solutions, and offerings, with the ServiceNow AI Platform. The partnership aims to help enterprises streamline the initiation, orchestration, and execution of work across systems, reduce manual coordination, and improve operational visibility.
According to the company, the integration is expected to help businesses accelerate turnaround times while strengthening accountability and governance across enterprise operations.
As part of the expanded partnership, several Wipro Intelligence solutions will leverage ServiceNow’s AI Platform capabilities. These include SmartProcure, which is designed to streamline procurement workflows and improve cycle times through standardised intake, approvals, and execution processes.
The partnership will also support Telco Autonomous Networks, a solution focused on modernising telecom service operations by combining AI-enabled workflows with telecom-specific context to improve issue resolution.
Another offering, Cyber Transform, is aimed at strengthening security operations by enhancing vulnerability management, incident response workflows, and governance across the cybersecurity value chain.
Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow, said AI adoption in enterprises is now moving beyond experimentation toward connected and outcome-driven implementation.
“That’s what this partnership makes real. When agentic AI runs inside secure workflows, ideas start delivering real results and the agentic enterprise becomes possible,” Zavery said.
Malay Joshi, Chief Executive Officer of Wipro’s Americas 1 Strategic Market Unit, said the key challenge for enterprises is not AI ambition but execution at scale.
“Our expanded partnership with ServiceNow is designed to bridge that gap through a consulting-led, AI-powered approach that translates business priorities into industry-aligned AI solutions,” Joshi said.
He added that Wipro Intelligence and the ServiceNow AI Platform together will help clients streamline operations, drive measurable outcomes, and scale AI adoption with stronger governance and controls.
Wipro said clients are expected to benefit from a unified system for submitting and managing work requests across enterprise functions, policy-aligned execution with built-in governance and auditability, improved cycle times through lower manual coordination, and better operational visibility across processes.
The company added that the partnership is expected to help enterprises deploy agentic AI at scale while improving employee experience, operational agility, and measurable business outcomes.
Wipro shares in India couldn’t react to the development on Thursday as markets remained shut on account of Bakrid.
